Frequently asked questions
Frequently Asked Questions
Categories
General Questions
What does MINT do?
What are the advantages of MINT SaaS?
- Affordability – Unlike traditional on-premise software, MINT SaaS is offered on a subscription basis that includes storage and free access to technical support.
- Easy access – From Montreal to Monte Carlo, users can access their information as long as they have an Internet connection. For frequent fliers and road warriors, the ability to access information on the go can make a difference in whether an qualification renewal gets sent and signed today or tomorrow.
- Scalability – It is easy to expand the number of users and features as the company grows, without investing in server capacity and expensive hardware. Simply adjust your license agreement.
- Time – As the saying goes, “time is money” and MINT SaaS can save both through easy installation and easy support. Your IT department saves time on internal maintenance since MINT takes responsibility.
- One system – Never have to search for a document or scramble around in filing cabinets again, because all employee records and other documents can be stored in a single system that can be accessed from everywhere.
- Security – Your company’s confidential information is safe in MINT SaaS. It is our job to perform backups to give you peace of mind. With MINT, access to sensitive documents can be restricted, ensuring that only those who have required user permissions are granted access.
- Compatibility – Changing from one version of software to another is easy with SaaS, MINT takes care of all the hassle.
- MINT SaaS reduces the need for IT staff – Instead of establishing an IT department for support, maintenance, security, and license management, MINT takes care of all of it.
Can MINT integrate with other systems?
Can MINT be used by non-aviation training organizations?
How is MINT installed?
How much does MINT cost?
MINT TMS is typically delivered as SaaS (MINT hosted) option. A recurrent access fee is then paid, covering support, hosting and system updates/upgrades. The implementation fee covers the initial system setup, personnel training and consulting services.
Please contact our sales department for a quote here.
Can we get a trial of the software?
Pricing Questions
What is a Core user?
What is a Resource?
A resource represents a human or physical entity being managed in the MINT system. For example, your employees (such as: instructors, examiners, trainees, etc.) and facilities (such as: classrooms, meeting rooms, simulators, training devices) that need to be scheduled, tracked, reported and accounted for within MINT.
Can core user licenses be shared?
Core user licenses are designed to be limited to one person. If two people attempt to login using a single core user license (i.e. they use the same username and password), the current person’s access will be disconnected. In addition, sharing licenses prevents you from safely managing and auditing who has access and has edited/changed information (including Personal Information) stored within MINT.
Note: Not everyone requires access to TMS Desktop. For some people, scheduling certain reports to be sent to them, or getting a TMS Web license will suffice.
What is the usual billing cycle?
Monthly, quarterly, and annual billing options are available.
Do you offer a discount for paying annually?
For MINT Pro & Pro+, if you choose to pay annually, your price will include a 10-15% discount off core user licenses.
For MINT Premium, this discount is not available as the cost is calculated based on annual pre-payment and a 3-year initial term.
What if i exceed the number of resources I've estimated?
MINT’s annual pricing option is based on the estimated number of resources managed per year. The annual period for resources starts from the first billing date. If you exceed the annual number of resources you estimated, the additional resources (overage) will be charged at MINT’s standard rate.
Is MINT pricing tiered or at a flat rate?
Our core user and resource pricing is tiered, so the more you need, the cheaper it gets.
Do I have to sign a long-term contract?
For Pro & Pro+ editions, you do not have to sign a long-term contract. We offer a Pay-as-you-go option for those wanting to pay monthly. There are significant discounts for paying annually, up-front, however.
For the Premium edition, a 3-year contract must be signed.
Can I switch plans at any time?
Yes, on Pay-as-you-go plans you can switch plans at any time and your monthly fee will be updated accordingly.
On our Annual payment plan, you can upgrade your plan at any time and will be charged the prorated amount based on the time remaining in your current contract. However, you cannot change to a lower plan during the term of your contract.
Can I Purchase more Core user licenses when i need them?
Yes, on Pay-as-you-go plans you can increase or decrease the number of core user licenses you are paying for at any time and your monthly fee will be updated accordingly.
On our Annual payment plan, you can add additional core user licenses at any time and will be charged the prorated amount based on the time remaining in your current contract. However, you cannot reduce the number of licenses during the term of your contract.
Can I add more resources as my training business grows?
Yes, you definitely can. We find a majority of our customers end up adding more users and resources as MINT helps you better manage your training across all departments.
What if i want to cancel?
If you have paid annually for the ‘fixed annual price’ this is non-refundable as you receive an upfront payment discount. If you are paying as-you-go please provide us with 30 days’ notice in writing that you wish to cancel. A final invoice for any additional outstanding registrations will be sent in the next month. Note that annual, fixed term contacts, automatically rollover at the end of the contract period unless a cancellation notice has been sent 30 days prior to the contract end date.
Implementation Questions
Why is implementation & Training required?
MINT TMS isn’t a “plug & play” software, it will transform and digitize your training operation. You may need to adapt to new ways of doing things and change isn’t always easy.
Your team will have plenty of questions during the implementation stages, and our consultative customer delivery team will be here to guide you through this process. We want you and your team to be set up for success.
We’ll work with you to understand your workflows and processes and make recommendations on how these can be achieved using best practices in MINT.
HOW LONG DOES THE IMPLEMENTATION OF MINT TAKE?
For Premium edition customers, the implementation of MINT will be catered to the exact functional and technical requirements of your operation. A detailed project plan will describe all phases and milestones of the implementation, which total length can vary from a few to several months, depending on the scope of your project. Please contact our sales department for further analysis and a detailed proposal here.
What happens after Implementation?
Your support doesn’t stop after implementation. Our experienced support team will monitor the health of your MINT system and help out if issues arise or to assist with your configuration questions.
How do I purchase additional training or professional services?
You can purchase on demand training and find more information about any of our professional services by contacting your account manager or our support team.