Frequently asked questions
Frequently Asked Questions
Categories
General Questions
What does MINT do?
What are the advantages of MINT SaaS?
- Affordability – Unlike traditional on-premise software, MINT SaaS is offered on a subscription basis that includes storage and free access to technical support.
- Easy access – From Montreal to Monte Carlo, users can access their information as long as they have an Internet connection. For frequent fliers and road warriors, the ability to access information on the go can make a difference in whether an qualification renewal gets sent and signed today or tomorrow.
- Scalability – It is easy to expand the number of users and features as the company grows, without investing in server capacity and expensive hardware. Simply adjust your license agreement.
- Time – As the saying goes, “time is money” and MINT SaaS can save both through easy installation and easy support. Your IT department saves time on internal maintenance since MINT takes responsibility.
- One system – Never have to search for a document or scramble around in filing cabinets again, because all employee records and other documents can be stored in a single system that can be accessed from everywhere.
- Security – Your company’s confidential information is safe in MINT SaaS. It is our job to perform backups to give you peace of mind. With MINT, access to sensitive documents can be restricted, ensuring that only those who have required user permissions are granted access.
- Compatibility – Changing from one version of software to another is easy with SaaS, MINT takes care of all the hassle.
- MINT SaaS reduces the need for IT staff – Instead of establishing an IT department for support, maintenance, security, and license management, MINT takes care of all of it.
Can MINT integrate with other systems?
Can MINT be used by non-aviation training organizations?
How is MINT installed?
How much does MINT cost?
MINT TMS is typically delivered as SaaS (MINT hosted) option. A recurrent access fee is then paid, covering support, hosting and system updates/upgrades. The implementation fee covers the initial system setup, personnel training and consulting services.
Please contact our sales department for a quote here.
Can we get a trial of the software?
Pricing Questions
What is a Resource?
A resource represents a human or physical entity being managed in the MINT system. For example, your employees (such as: instructors, examiners, trainees, etc.) and facilities (such as: classrooms, meeting rooms, simulators, training devices) that need to be scheduled, tracked, reported and accounted for within MINT.
What is the usual billing cycle?
Annual prepayment for SaaS subscription. Initial term is 3 years.
What if i exceed the number of resources I've estimated?
MINT’s annual pricing option is based on the estimated number of resources managed per year. The annual period for resources starts from the first billing date. If you exceed the annual number of resources you estimated, the additional resources (overage) will be charged at MINT’s standard rate.
Is MINT pricing tiered or at a flat rate?
Our resource pricing is tiered, so the more you need, the cheaper it gets.
Do I have to sign a long-term contract?
Yes, a 3-year SaaS agreement must be signed.
Can I add more resources as my training business grows?
Yes, you definitely can. We find a majority of our customers end up adding more users and resources as MINT helps you better manage your training across all departments.
What if i want to cancel?
If you have paid annually for the ‘fixed annual price’ this is non-refundable. Note that annual, fixed term contacts, automatically rollover at the end of the contract period unless a cancellation notice has been sent 30 days prior to the contract end date.
Implementation Questions
Why is implementation & Training required?
MINT TMS isn’t a “plug & play” software, it will transform and digitize your training operation. You may need to adapt to new ways of doing things and change isn’t always easy.
Your team will have plenty of questions during the implementation stages, and our consultative customer delivery team will be here to guide you through this process. We want you and your team to be set up for success.
We’ll work with you to understand your workflows and processes and make recommendations on how these can be achieved using best practices in MINT.
HOW LONG DOES THE IMPLEMENTATION OF MINT TAKE?
This depends on a number of things such as your processes and training requirements, and system integration needs. We’ll provide you with the tools needed to get going on your own as soon as you can. Some customers are up and running within a couple of months of starting their set-up, and others prefer to take their time working through the adoption of MINT with our customer delivery team.
The implementation of MINT will be catered to the exact functional and technical requirements of your operation. A detailed project plan will describe all phases and milestones of the implementation, which total length can vary from a few to several months, depending on the scope of your project. Please contact our sales department for further analysis and a detailed proposal here.
What happens after Implementation?
Your support doesn’t stop after implementation. Our experienced support team will monitor the health of your MINT system and help out if issues arise or to assist with your configuration questions.
How do I purchase additional training or professional services?
You can purchase on demand training and find more information about any of our professional services by contacting your account manager or our support team.