Frequently asked questions
Frequently Asked Questions
What is a Core user?
What is a Resource?
A resource represents a human or physical entity being managed in the MINT system. For example, your employees (such as: instructors, examiners, trainees, etc.) and facilities (such as: classrooms, meeting rooms, simulators, training devices) that need to be scheduled, tracked, reported and accounted for within MINT.
Can core user licenses be shared?
Core user licenses are designed to be limited to one person. If two people attempt to login using a single core user license (i.e. they use the same username and password), the current person’s access will be disconnected. In addition, sharing licenses prevents you from safely managing and auditing who has access and has edited/changed information (including Personal Information) stored within MINT.
Note: Not everyone requires access to TMS Desktop. For some people, scheduling certain reports to be sent to them, or getting a TMS Web license will suffice.
What is the usual billing cycle?
Monthly, quarterly, and annual billing options are available.
Do you offer a discount for paying annually?
For MINT Pro & Pro+, if you choose to pay annually, your price will include a 10-15% discount off core user licenses.
For MINT Premium, this discount is not available as the cost is calculated based on annual pre-payment and a 3-year initial term.
What if i exceed the number of resources I've estimated?
MINT’s annual pricing option is based on the estimated number of resources managed per year. The annual period for resources starts from the first billing date. If you exceed the annual number of resources you estimated, the additional resources (overage) will be charged at MINT’s standard rate.
Is MINT pricing tiered or at a flat rate?
Our core user and resource pricing is tiered, so the more you need, the cheaper it gets.
Do I have to sign a long-term contract?
For Pro & Pro+ editions, you do not have to sign a long-term contract. We offer a Pay-as-you-go option for those wanting to pay monthly. There are significant discounts for paying annually, up-front, however.
For the Premium edition, a 3-year contract must be signed.
Can I switch plans at any time?
Yes, on Pay-as-you-go plans you can switch plans at any time and your monthly fee will be updated accordingly.
On our Annual payment plan, you can upgrade your plan at any time and will be charged the prorated amount based on the time remaining in your current contract. However, you cannot change to a lower plan during the term of your contract.
Can I Purchase more Core user licenses when i need them?
Yes, on Pay-as-you-go plans you can increase or decrease the number of core user licenses you are paying for at any time and your monthly fee will be updated accordingly.
On our Annual payment plan, you can add additional core user licenses at any time and will be charged the prorated amount based on the time remaining in your current contract. However, you cannot reduce the number of licenses during the term of your contract.
Can I add more resources as my training business grows?
Yes, you definitely can. We find a majority of our customers end up adding more users and resources as MINT helps you better manage your training across all departments.
What if i want to cancel?
If you have paid annually for the ‘fixed annual price’ this is non-refundable as you receive an upfront payment discount. If you are paying as-you-go please provide us with 30 days’ notice in writing that you wish to cancel. A final invoice for any additional outstanding registrations will be sent in the next month. Note that annual, fixed term contacts, automatically rollover at the end of the contract period unless a cancellation notice has been sent 30 days prior to the contract end date.