Frequently asked questions
Frequently Asked Questions
What is a Resource?
A resource represents a human or physical entity being managed in the MINT system. For example, your employees (such as: instructors, examiners, trainees, etc.) and facilities (such as: classrooms, meeting rooms, simulators, training devices) that need to be scheduled, tracked, reported and accounted for within MINT.
What is the usual billing cycle?
Annual prepayment for SaaS subscription. Initial term is 3 years.
What if i exceed the number of resources I've estimated?
MINT’s annual pricing option is based on the estimated number of resources managed per year. The annual period for resources starts from the first billing date. If you exceed the annual number of resources you estimated, the additional resources (overage) will be charged at MINT’s standard rate.
Is MINT pricing tiered or at a flat rate?
Our resource pricing is tiered, so the more you need, the cheaper it gets.
Do I have to sign a long-term contract?
Yes, a 3-year SaaS agreement must be signed.
Can I add more resources as my training business grows?
Yes, you definitely can. We find a majority of our customers end up adding more users and resources as MINT helps you better manage your training across all departments.
What if i want to cancel?
If you have paid annually for the ‘fixed annual price’ this is non-refundable. Note that annual, fixed term contacts, automatically rollover at the end of the contract period unless a cancellation notice has been sent 30 days prior to the contract end date.